What does the EPF Claim Settlement Ratio indicate?

The EPF Claim Settlement Ratio is an important metric that reflects the efficiency in processing claims made by members of the Employees' Provident Fund (EPF). A higher settlement ratio indicates that a greater percentage of claims are being successfully processed and settled, which demonstrates a smooth and effective claims management process. This aspect is crucial for maintaining trust and satisfaction among members, as it directly relates to their experience when they are in need of accessing their funds.

Understanding this ratio helps stakeholders assess the reliability and responsiveness of the EPF in handling members' claims, which in turn can impact their confidence in the scheme.